Tech Support - Revision history

imported>Spiffly: /* Linux Support */ added discord thread link

2026-02-15T14:12:46Z

Linux Support: added discord thread link

← Older revision		Revision as of 14:12, 15 February 2026
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	== Linux Support ==		== Linux Support ==
	This section is a work in progress. If you have any support information that you feel could be useful, please post it in [this thread] of the Wiki discord.		This section is a work in progress. If you have any support information that you feel could be useful, please post it in [https://discord.com/channels/1078846428736147507/1472588368012640427 this thread] of the Wiki discord.

imported>Spiffly: Added Linux section heade

2026-02-15T14:11:55Z

Added Linux section heade

← Older revision		Revision as of 14:11, 15 February 2026
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	* If you prefer to follow a video of the process, [https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s].		* If you prefer to follow a video of the process, [https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s].

	== ~~Other~~ ~~Issues~~ ==		== Linux Support ==
			This section is a work in progress. If you have any support information that you feel could be useful, please post it in [this thread] of the Wiki discord.

imported>Spiffly: /* Crashes */ added horizon discord link to dgvoodoo download

2026-02-15T12:54:03Z

Crashes: added horizon discord link to dgvoodoo download

← Older revision		Revision as of 12:54, 15 February 2026
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	🔹 '''"FFXI force closes when I open Steam/Battle.net launcher/another game etc."'''		🔹 '''"FFXI force closes when I open Steam/Battle.net launcher/another game etc."'''
	* Opening certain aps/games causes the graphics driver to reset, causing FFXI to crash. To prevent this, you can use a proxy eg. dgVoodoo2. [https://www.youtube.com/watch?v=vuLW2Ss9r9A https://www.youtube.com/watch?v=vuLW2Ss9r9A]		* Opening certain aps/games causes the graphics driver to reset, causing FFXI to crash. To prevent this, you can use a proxy eg. dgVoodoo2. [https://www.youtube.com/watch?v=vuLW2Ss9r9A https://www.youtube.com/watch?v=vuLW2Ss9r9A]

			Unfortunately this YouTube video points to a dead dgvoodoo link. Thankfully Aerec has posted a download which can be [https://discord.com/channels/933423693848260678/1048426076608680006/1056615992635174923 found here].

imported>Spiffly: /* In-game Issues */

2026-02-15T09:03:57Z

In-game Issues

← Older revision		Revision as of 09:03, 15 February 2026
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	If you have no alternate way of escaping (eg. [[Warp]], [[Warp II\|d2]]) try in this order:		If you have no alternate way of escaping (eg. [[Warp]], [[Warp II\|d2]]) try in this order:
	1. Re-logging.		1. Re-logging.
			2. Try taking an ingame screenshot/picture which can sometimes fix players who are stuck in a cutscene.
	2. The command "[[Command/!unstuck\|!unstuck"]]. '''Warning:''' this command comes with a 20 minute terror effect where no actions can be taken during that time, to prevent it being abused.		3. The command "[[Command/!unstuck\|!unstuck"]]. '''Warning:''' this command comes with a 20 minute terror effect where no actions can be taken during that time, to prevent it being abused.
	3. GM Call.		4. Place a GM Call.

imported>Spiffly: /* Gamepad Issues */ Gamepad detected when tested in "FFXiPadConfig.exe

2024-11-18T15:55:19Z

Gamepad Issues: Gamepad detected when tested in "FFXiPadConfig.exe

← Older revision		Revision as of 15:55, 18 November 2024
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	This solution has been reported to fix a number of other issues too so it's worth trying if you are experiencing other gamepad related problems.		This solution has been reported to fix a number of other issues too so it's worth trying if you are experiencing other gamepad related problems.

			🔹 '''Gamepad detected when tested in "FFXiPadConfig.exe" but not working in-game'''
			* Launch the Horizon loader. In "settings" select "open gamepad config".
			* Ensure "Enable game", "enable force feedback" and "enable XInput" boxes are all checked.
			* Select one of the predefined options or configure your gamepad as you wish. Make sure the gamepad is being recognized in "test gamepad" and save when done. If it isn't being recognized, there is a further issue than what this covers.

			* Open "Registry Editor".
			* Follow the path: HK_LOCAL_MACHINE > SOFTWARE > WOW6432Node > PlayOnlineUS > SquareEnix > FinalFantasyXI
			* Locate "padmode" and "padsin"
			* Copy the values for both, listed under the "data" column, into notepad.
			* Next in "File Explorer" locate C:\Users\User Name\Documents\My Games\FFXI\HorizonXI\Game\config\boot , replacing "User Name" with your own and "edit" the file "horizonxi.ini" with notepad.
			* Scroll to the bottom and locate "padmode" and "padsin" again. Replace the existing figures with the ones that you have copied from the registry. After the last digit of "padsin", add a full stop. Eg. " 4,11,-1. "
			* Save the close.
			* Next open "File Explorer" again. Go to the path C:\Users\User Name\AppData\Roaming\HorizonXI-Launcher again replacing "User Name" with your own. Edit the file "config.json" with notepad once again.
			* Search for (CTRL+F) for "padmode" and "padsin". Once again replace the values with the ones you copied from the registry. Save and close.
			* Try your controller!

			* If you prefer to follow a video of the process, [https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s https://www.youtube.com/watch?v=0UYdFoaVnOE&t=144s].

	== Other Issues ==		== Other Issues ==

imported>Spiffly: 3332

2023-11-22T20:25:30Z

3332

← Older revision		Revision as of 20:25, 22 November 2023
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	* [[FFXI - 2003]]		* [[FFXI - 2003]]
	* [[FFXI - 3321]]		* [[FFXI - 3321]]
			* [[FFXI - 3332]]

	* [[POL - 0001]]		* [[POL - 0001]]

imported>Spiffly at 09:40, 28 September 2023

2023-09-28T09:40:20Z

← Older revision		Revision as of 09:40, 28 September 2023
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	{{Tocright}}		{{Tocright}}
			= Unofficial Tech Support =
	If none of the solutions below work then please check out the [https://discord.gg/horizonxi\| official HorizonXI discord] for further assistance.		While this wiki is officially supported by the HorizonXI staff, the support provided on this page has been provided by players. If none of the solutions below work then please check out the [https://discord.gg/horizonxi\| official HorizonXI discord] for further assistance.

	== Error Codes ==		== Error Codes ==

imported>Spiffly: /* Crashes */

2023-09-08T09:49:51Z

Crashes

← Older revision		Revision as of 09:49, 8 September 2023
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	* There could be a corrupt file somewhere. Re-installing may fix it.		* There could be a corrupt file somewhere. Re-installing may fix it.
	* Ashenbubs texture pack has been known to cause this issue. Try turning them off either via the launcher or with the [[Command/pivot\|/pivot]] in-game.		* Ashenbubs texture pack has been known to cause this issue. Try turning them off either via the launcher or with the [[Command/pivot\|/pivot]] in-game.

			🔹 '''I disconnect shortly after loading into the game.'''
			Try reapplying the most up to date patch.

	== New Player Issues ==		== New Player Issues ==

imported>Spiffly: /* Lag Spikes/FPS Issues */

2023-09-08T09:47:58Z

Lag Spikes/FPS Issues

← Older revision		Revision as of 09:47, 8 September 2023
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	* The addon [[Ashita/Drawdistance\|Drawdistance]] can cause fps issues if it's settings are too high. Try reducing the amounts eg. "/drawdistance setworld 1" (minimum).		* The addon [[Ashita/Drawdistance\|Drawdistance]] can cause fps issues if it's settings are too high. Try reducing the amounts eg. "/drawdistance setworld 1" (minimum).


			🔹 '''In-game Solutions'''
			* Try turning off '''weather effects and/or shadows''' found within the in-game config menus.
			* Try /localsettings blureffect off.

	== Crashes ==		== Crashes ==

imported>Spiffly: /* Bootloader Problems */

2023-09-08T09:44:58Z

Bootloader Problems

← Older revision		Revision as of 09:44, 8 September 2023
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	🔹 '''"Closing..." in red text before the bootloader closes, but after "Sending ID":'''		🔹 '''"Closing..." in red text before the bootloader closes, but after "Sending ID":'''
	This is usually caused by a resolution, registry, or other configuration issue. Please verify your resolutions are compatible with your monitor and are the values you wish to use, and your window mode (fullscreen/windowed/borderless window) is what you want. Make sure all elements (directplay and vs redists) were installed correctly during launcher install.		This is usually caused by a resolution, registry, or other configuration issue. Please verify your resolutions are compatible with your monitor and are the values you wish to use, and your window mode (fullscreen/windowed/borderless window) is what you want. Make sure all elements (directplay and vs redists) were installed correctly during launcher install.


			This issue is common with less common resolutions such as 2560 x 1600. To rule in/out the resolution being the issue, try setting you '''window, background and menu resolutions''' in the Horizon loader to 1600 x 900 and set to '''borderless windowed or windowed''' too. If doing this allows you to load into the game, the issue is resolution related and some trial and error will be necessary to find what will work for you.

	If you’re not using the launcher, verify all registry values are correct (for example if you installed or uninstalled another ffxi client without a switch.bat you would see this).		If you’re not using the launcher, verify all registry values are correct (for example if you installed or uninstalled another ffxi client without a switch.bat you would see this).